AI Receptionist

ApplicationPart of Market Ready AI Front Desk

Your phone rings first. Your AI receptionist answers when you can’t.

Keep your existing number. You answer first. When you can’t, AI Receptionist captures the caller’s reason, urgency and callback details, then prepares a clear brief.

Discuss AI ReceptionistSee the callback brief
Incoming call

Product flow diagram · no customer data

  1. 01
    Existing number02 8••• ••••The number clients know
  2. 02
    Your phoneRings firstAnswer normally when free
  3. 03
    Call stateNo answerEligible handover only
  4. 04
    AI ReceptionistMessage capturedA brief is prepared
Receptionist conversationCapturing the essentials

Name · reason · urgency · callback number

Final outputCallback brief ready
Caller
Identified
Reason
Understood
Urgency
Recorded
Next action
Clear

Phone rings firstEligible handoverUseful personal callback

The existing business number rings normally first. An eligible missed call then hands over, the essential message is captured and a callback brief is prepared.

01 · Call flow

Your number stays yours. The receptionist steps in only when needed.

Clients keep calling the number they already know. Only eligible missed calls hand over to AI Receptionist.

01 / 04

Existing number

Ringing first

Existing business number02 8••• ••••

Your normal phone remains the first answer point.

Defined boundaryA missed-call receptionist—not a replacement number, agency switchboard or generic AI assistant.

REC-WALKTHROUGH-VIDEO-01Production asset required

Controlled product walkthrough

Existing numberEligible handoverCallback brief

16:9 · captions · visible controls · no autoplay

Required evidence

See the missed-call workflow in under 90 seconds.

A real controlled walkthrough will replace this poster. It must show the existing number ringing first, an eligible handover and the resulting callback-oriented record.

02 · The useful result

A short conversation. A clear callback brief.

The receptionist gathers only what the business needs to understand the call, judge its urgency and make a useful personal callback.

Illustrative callback structure

Illustrative example — not customer data
After the callCallback brief
Ready for review
Next callback action · where availableReturn Alex’s call today
Concise summary · where available

Alex asked about the next inspection for 12 Example Street and prefers a callback after 3 pm.

CallerAlex Morgan
Callback number04•• ••• •••
ReasonAsked about the next inspectionBuyer enquiry
UrgencyTodayCaller-stated priority
Property12 Example Street
Requested person or timeListing agent · After 3 pm
TranscriptSupporting detail

“I’m calling about 12 Example Street and would like the agent to call me after three.”

Illustrative call · 10:42 am
REC-CALL-BRIEF-01Approved or anonymised product record required

03 · Operating model

One defined job. Clear human control.

AI Receptionist recovers a useful message when the business cannot answer. It structures the callback information and leaves advice, commitments and professional decisions with the business.

Setup · 05 steps

Set up in five guided steps.

The setup is guided, conditional on the existing phone service and checked with a controlled call before the workflow is relied on.

01Business details

Add the business name, greeting context and the owner or agent details the receptionist needs.

02Reviewer details

Add the person responsible for reviewing the call record and making the personal callback.

03Existing number

Confirm the mobile, office, landline or suitable VoIP number that should continue ringing normally.

04Handover conditions

Confirm the eligible conditions supported by the number and forwarding setup, such as no answer, busy, declined or unreachable.

05Controlled test call

Place a controlled test call and review the resulting call record before relying on the workflow.

Required product evidenceApproved setup flow
Illustrative example — not customer data
Existing number remains public02 8••• ••••

Rings first · eligible missed calls hand over

REC-SETUP-FLOW-01Real or approved anonymised setup capture required

Product responsibilities

What it handles—and what stays human.

AI Receptionist handles

  • Eligible missed-call handover
  • Concise caller information
  • Structured callback records
  • Supporting transcript and call detail

Your team handles

  • Advice and professional decisions
  • Prices and availability
  • Appointments and commitments
  • The personal callback
See the full current-product boundary
  • No staff or department routing
  • No transfers
  • No CRM updates
  • No broad knowledge-base answering
  • No switchboard operation

Current product

AI Receptionist

Missed-call message capture and callback review

Future mode

In development

Agency Front Desk

Future team and office direction

Agency Front Desk is a product direction, not a current availability promise.

04 · Questions

AI Receptionist, clearly answered.

01Do I need a new public phone number?

No. Clients continue calling the mobile, office, landline or suitable VoIP number they already know. The assigned forwarding number works behind the scenes where the existing service supports the required configuration.

02Does AI Receptionist answer every call?

No. Your phone rings normally first. Only calls that meet an eligible forwarding condition—such as no answer, busy, declined or unreachable—hand over to the receptionist.

03Can it book appointments, transfer calls or answer property questions?

No. Its defined job is to capture and structure the enquiry for a personal callback. Bookings, transfers, property advice, prices, availability and commitments stay with the business.

04How is the setup checked?

The setup includes a controlled test call and a review of the resulting call record before the business relies on the workflow.

05Is pricing public?

Not yet. Public pricing and inclusions have not been approved. Contact Market Ready to discuss the current workflow and setup.

Make the callback personal

Ready to make missed calls easier to recover?

Discuss how the phone-rings-first receptionist could fit your existing number and callback workflow.

Discuss AI ReceptionistSee the callback brief